Time and time again we have learned that sometimes the offer of a listening ear can be the first step to overcoming a crisis situation. Couple this supportive attitude with qualified advice, purpose built support hubs and staff experienced with working alongside other organisations and we can turn a simple conversation into an individual support plan to suit that particular young person’s needs, goals and hopes for the future.


There are two routes into finding accommodation. For emergencies you will need a ‘direct-access’ hostel. There are a number in the Birmingham are catering for different age groups. For all other accommodation needs, you will need to book an assessment appointment to apply for a place in an appropriate hostel, flat or bedsit. Part of the assessment will be to match your individual needs and requirements with the accommodation that is available.

Ages 16-25

For ages 16-25, homeless or at risk of being homeless arrange an assessment with St. Basils Youthline.
This includes referrals for The Orchard, a landmark facility in Erdington run by YMCA Birmingham with West Mercia Housing.

Call 0300 30 30 099, Mon-Fri 9am – 5pm

St Basils have direct access accommodation.
In an emergency call:

Ages 25+

Birmingham City Council manage accommodation needs through “Single Point of Access”.

Contact the 24 hour Hub referral point on 0345 602 0549 or visit The Birmingham SPA.


YMCA Direct Access

YMCA Birmingham have a direct access hostel in Northfield. To talk to someone at the YMCA call our 24 hour switchboard number on 0121 477 4644 or read more about our Emergency Accommodation.

St. Basils provides emergency direct access accommodation for 16-25 year olds.

What to do if you are recently homeless

Becoming homeless can be stressful.

It’s important to secure a place to sleep as soon as possible and to stay safe and warm.

  • Before you do anything else, read our referrals information above
  • The next thing is to contact a family member or a friend you can trust and let them know what is happening

If you have been made homeless through any kind of aggressive or abusive behaviour or if you feel that your safety is at risk, then you should immediately call the police or an advice line. Here are some numbers that may help.

If you just feel you cannot cope and you need to talk to someone, you will always find a friendly ear at the Samaritans on 116 123.

Don’t forget that it is the mission of many local churches in the area to help in any way they can. You might want to get in touch with a local priest or minister. Any church will offer a warm welcome on a Sunday morning with tea and biscuits afterwards. Most services start at 10:30 on a Sunday morning.

Perhaps you have another faith, if so, you can find a list of local community centres, mosques and buddhist centres below:

St. Mary & St. John R.C. Presbytery
Gravelly Hill North, Erdington, Birmingham, West Midlands, B23 6BQ
Tel: 0121 373 0263

St. Peter & Paul’s Catholic Church
552 Kingsbury Rd, Erdington, Birmingham, West Midlands, B24 9ND
Tel: 0121 373 1437

The George Road Baptist Church
George Rd, Erdington, Birmingham, West Midlands, B23 7RZ
Tel: 0121 386 3888

Madina Mosque
Adderley Rd, Birmingham, B8 1AN
Tel: 0121 327 1123

Handsworth Mosque
6 Wye Cliff Rd, Birmingham, West Midlands B20 3TB
Tel: 0121 523 7529

Birmingham Progressive Synagogue
Bishopsgate St, Birmingham, West Midlands, B15 1HD
Tel: 0121 634 3888

Singh Sabha Gurdwara
80 Somerset Rd, Handsworth Wood, Birmingham, West Midlands, B20 2JB
Tel: 0121 551 1248

Mandir Baba Balak Nath Temple
96a Caldmore Rd, Walsall, West Midlands, WS1 3PD
Tel: 01922 621177

Jethavana Buddhist Vihara Trust
13 Booth St, Birmingham, West Midlands, B21 0NG
Tel: 0121 554 1466